Workplace emails that people consider rude, insulting or impolite create stress, detract from productivity and affect wellbeing - even outside the workplace.Įmail etiquette advice includes minimising “reply all” responses, being cautious with humour, assuming the message is not confidential and asking a colleague to read a difficult message before sending.Īll sensible, but it gives the mistaken impression that constructing tactful messages is all that’s needed.
And there’s good reason for all that attention.
#Netiquette email examples how to#
A Google search will find hundreds of articles about how to avoid them. The risk of unintended meaningsĮveryone who sends and receives email at work knows the problems that can arise. Delayed feedback increases the chances of misunderstanding, and low social presence can lower inhibitions and encourage angry replies or “ flaming”. In face-to-face communication we’re better able to monitor and repair misunderstandings in real time.Įmails also involve reduced “ social presence” - the perception the other person is real and “there” in the interaction. However, certain features of email may make matters worse, increasing the likelihood of miscommunication and conflict escalation.įor example, compared to face-to-face communication, email entails delayed feedback. Given the volume of workplace emails, an occasional negative exchange is probably inevitable. You'll also receive messages on behalf of our partners.
0 kommentar(er)
